Privacy Policy

We collect personal information directly from you, automatically through your use of our Services, and from third-party integrations you authorize. The categories of information we collect include:

1.1 Merchant Information (Information You Provide Directly)

• Account Information: Full name, email address, username, and password.
• Business Information: Business name, Tax Identification Number (TIN), Shopify store URL, and other e-commerce platform identifiers.
• Billing and Payment Information: Credit card details, billing address, and transaction history. Full payment card numbers are tokenized and processed by our third-party payment processors; we do not store complete card numbers on our own systems.
• Communications: Information you provide when contacting our support team, including the content of messages, emails, and attachments.

1.2 End-Customer Information (Provided by You)

When you place an order for fulfillment, you provide us with your end-customer's personal information, which may include:

• Full name of the recipient;
• Shipping address, including street, city, state/province, postal code, and country;
• Email address (if provided for tracking notifications);
• Phone number (if required by the carrier for delivery purposes);
• Any custom notes or personalization text included in the order.

1.3 Technical Data (Collected Automatically)

When you access our website or platform, we automatically collect certain information, including:

• Internet Protocol (IP) address;
• Browser type, browser version, and operating system;
• Device type and unique device identifiers;
• Referring and exit pages, date and time of access, and time spent on pages;
• Cookies and similar tracking technologies (see Section 6 below).

1.4 Information from Third-Party Integrations

If you connect your Printogo account to a third-party e-commerce platform (e.g., Shopify, WooCommerce, Etsy) or payment processor (e.g., Stripe, PayPal), we may receive information from those platforms as authorized by you, including store details, order information, and product listings.

We process personal information for the following business and commercial purposes:

2.1 Order Fulfillment

To provide the core Services of our platform: processing, printing, packing, and shipping customized products to your end-customers. This includes transmitting necessary information to production facilities and logistics carriers.

2.2 Account Management and Customer Support

To create and maintain your Merchant account, authenticate your identity, provide technical support, respond to inquiries and claims, and send you service-related communications, including order status updates, platform notifications, and policy change notices.

2.3 Payment Processing

To process billing transactions through authorized third-party payment gateways, calculate and collect applicable fees, and maintain financial records.

2.4 Legal and Regulatory Compliance

To comply with applicable laws, regulations, legal processes, and governmental requests, including tax reporting obligations, anti-fraud and anti-money laundering requirements, and responding to lawful subpoenas or court orders.

2.5 Platform Improvement and Analytics

To analyze usage trends, monitor the performance and stability of our platform, diagnose technical issues, and improve the functionality and user experience of our Services.

2.6 Marketing and Promotional Communications

With your prior consent where required by applicable law, we may use your Merchant contact information to send you promotional emails about new products, features, or special offers. You may opt out of marketing communications at any time by using the "unsubscribe" link in any such email or by contacting us directly.

2.7 Security and Fraud Prevention

To detect, prevent, and investigate fraudulent transactions, unauthorized access, and other potentially illegal or prohibited activities, and to enforce our Terms of Service.

We do not sell, rent, or trade your personal information or your end-customers' personal information for monetary consideration. We share personal information only as described below:

3.1 Production Partners (Fulfillment Facilities)

We share order details, including end-customer shipping information and design files, with our network of third-party production facilities. These partners are contractually obligated to use such data solely for the purpose of manufacturing and preparing your orders for shipment.

3.2 Logistics Carriers

We share end-customer names, shipping addresses, and, where applicable, phone numbers and email addresses with third-party shipping carriers (e.g., USPS, FedEx, UPS, DHL, and local postal services) to facilitate delivery and provide tracking information.

3.3 Payment Processors

We share payment information with third-party payment processors (e.g., Stripe, PayPal) to process your payments and manage billing. These processors are PCI-DSS compliant and handle your payment data in accordance with their own privacy policies.

3.4 Service Providers and Vendors

We may engage third-party service providers to perform functions on our behalf, including cloud hosting, data analytics, email delivery, customer support tools, and website optimization. These providers are authorized to process personal information only as necessary to provide their services to us and are bound by confidentiality obligations.

3.5 Legal and Safety Disclosures

We may disclose personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a valid legal obligation, such as a subpoena, court order, or applicable law;
• Protect the rights, property, or safety of Printogo, our Merchants, end-customers, or the public;
• Investigate, prevent, or take action regarding suspected fraud, security breaches, or violations of our Terms of Service.

3.6 Business Transfers

In the event of a merger, acquisition, reorganization, sale of all or a portion of our assets, or bankruptcy, personal information we hold may be transferred as part of that transaction. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

Printogo is based in the United States, and our production partners and service providers may be located in the United States, Europe, Asia, and other regions worldwide. By using our Services, you acknowledge that your personal information and your end-customers' personal information may be transferred to, processed, and stored in countries other than your country of residence, including countries that may have data protection laws that differ from, and may be less protective than, those in your jurisdiction.

Where required by applicable law, we implement appropriate safeguards to protect personal information transferred across borders, including entering into data processing agreements that incorporate standard contractual clauses approved by relevant regulatory authorities.

5.1 U.S. State Privacy Rights

If you are a resident of California, Virginia, Colorado, Connecticut, Utah, or other U.S. states with comprehensive privacy laws, you may have certain rights regarding your personal information, which may include:

• Right to Know/Access: The right to confirm whether we process your personal information and to request access to the specific pieces of personal information we hold about you.
• Right to Correction: The right to request correction of inaccurate personal information we maintain about you.
• Right to Deletion: The right to request deletion of your personal information, subject to certain exceptions (e.g., pending orders, legal retention obligations).
• Right to Data Portability: The right to obtain a copy of your personal information in a portable, readily usable format.
• Right to Opt Out of Sale/Sharing: Printogo does not sell personal information, as defined under applicable state laws, and does not share personal information for cross-context behavioral advertising.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

To exercise any of these rights, please contact us at [Insert Privacy Contact Email]. We will respond to verified requests within the timeframe required by applicable law. We may need to verify your identity before processing your request, which may require you to provide information sufficient to confirm your identity.

5.2 Authorized Agents

You may designate an authorized agent to submit a request on your behalf. We may require written proof of the agent's authority and may still need to verify your identity directly.

5.3 Appeal Rights

If we decline to take action on your request, you may appeal our decision by contacting us at [Insert Privacy Contact Email]. We will respond to your appeal in accordance with applicable law.

5.4 Account Information

You may access, update, or correct your Merchant account information at any time by logging into your Printogo Merchant Dashboard and navigating to your account settings.

5.5 Marketing Opt-Out

You may opt out of receiving marketing communications from us by clicking the "unsubscribe" link in any marketing email or by contacting us. Service-related transactional emails (e.g., order confirmations, policy updates) will still be sent as necessary.

We use cookies and similar tracking technologies (such as pixels, web beacons, and local storage) to:

• Authenticate users and maintain secure sessions;
• Remember your preferences and settings;
• Analyze platform usage and performance;
• Deliver and measure the effectiveness of advertising campaigns (if applicable).

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, disabling certain cookies may affect the functionality and performance of our platform.

We do not currently respond to "Do Not Track" signals from web browsers, as there is no uniform industry standard for such signals.

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, tax, or regulatory reporting requirements.

• Merchant Account Data: Retained for the duration of your account's active status and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements.
• End-Customer Order Data: Retained for a reasonable period necessary to process and deliver orders, handle any returns, refunds, or claims, and comply with applicable tax and accounting requirements.
• Usage Data and Analytics: Retained in aggregated or anonymized form for analytical purposes where individual identification is not reasonably possible.

When personal information is no longer required, we will securely delete, destroy, or anonymize it in accordance with our data retention and destruction policies.

We implement and maintain commercially reasonable administrative, technical, and physical safeguards designed to protect the confidentiality, integrity, and availability of personal information in our possession. These measures include, but are not limited to:

• Encryption of data in transit using Transport Layer Security (TLS) protocols;
• Secure server infrastructure with access controls and authentication mechanisms;
• Regular security assessments and monitoring for vulnerabilities;
• Contractual obligations requiring service providers and production partners to implement appropriate security measures.

However, no method of electronic storage or transmission over the internet is 100% secure. While we strive to protect personal information, we cannot guarantee its absolute security.

Our Services are intended for business use by Merchants who are at least 18 years of age. We do not knowingly collect, use, or disclose personal information from children under the age of 16. If we become aware that we have inadvertently collected personal information from a child under 16 without verifiable parental consent, we will take prompt steps to delete such information. If you believe a child under 16 has provided us with personal information, please contact us immediately.

Our platform may contain links to third-party websites, applications, or services, including e-commerce platforms and payment processors. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you interact with. Printogo is not responsible for the privacy practices or content of any third-party services.

We reserve the right to modify this Privacy Policy at any time to reflect changes in our practices, technologies, legal obligations, or for other operational reasons. When we make material changes, we will provide notice by:

• Posting the updated Privacy Policy on our website with a new "Last updated" date; and
• Sending an email notification to the email address associated with your Merchant account.

Your continued use of our Services after the effective date of any updated Privacy Policy constitutes your acknowledgment and acceptance of the changes. We encourage you to review this Privacy Policy periodically.